SALES ASSOCIATE

The Sales Associate is responsible for driving their individual sales goals while providing an exceptional customer experience through their product knowledge, relationship building and maintaining Pandora brand merchandising/visual standards.

Duties and Responsibilities

• Drives personal sales goals by utilizing the Pandora Way sales techniques
• Builds and maintains personal client book to ensure continued relationship building with clients
• Consistently provides exceptional customer experience
• Maintains Pandora merchandising presentation standards, zone maintenance along with a clean store environment
• Displays a high level of professionalism and complies with Company Mission and Values; understands and maintains the Company operational standards
• Additional responsibilities/duties as assigned or required

Knowledge, Skills, Abilities

• Minimum High School Diploma or GED; some College preferred
• Previous retail sales experience with an upscale brand and/or jewelry industry preferred
• Goal oriented; comfortable working in a commission sales environment
• Excellent customer service skills
• Strong verbal and written communication skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Ability to receive feedback and to take action when appropriate
• Regular attendance is essential in order to ensure appropriate floor coverage to meet company objectives
• Proficient in Microsoft Office Suite
• Ability to work a flexible schedule to meet the needs of the business
• Ability to work nights, weekends and Holidays
• Ability to lift and carry 30lbs
• Ability to maneuver around selling floor, stockroom/office

SUPERVISOR

The Store Supervisor is responsible for supporting store management to deliver an exceptional store experience. This is a Key Holder position that focuses on the implementation and maintenance of PANDORA Visual Merchandising strategies and initiatives.

Duties and Responsibilities

• Plans, conducts, coordinates and implements the execution of all related PANDORA Visual Merchandising guidelines and directives
• Drives business performance results by identifying and adapting Visual Merchandising solutions, and leading store team members to maximize sales
• Supports individual store team member and/or group trainings and meetings
• Ensures store management and team members are trained on how to interpret PANDORA Visual Merchandising standards to maximize the customer shopping experience
• Manage and resolve Visual Merchandising challenges that include adaptations to store floor plans, fixture layouts, VM directives and guidelines, as impacted by or based on sales trends, product inventory, and out of stocks
• Supports their respective District Manager and Store Manager in leading, coaching, and motivating store team members in assessing VM skills that drive/increase sales performance and results
• Understands how to read sales reports, analyse business results and apply knowledge to training and in-store execution, linking Visual Merchandising Standards and Presentation to impact overall business results
• Leads VM Scorecard walkthrough with PANDORA Territory Manager visits. Providing insights to merchandising presentation decisions and business results
• Responsible for completing all assigned or required PANDORA trainings as scheduled (i.e. POD)
• A Leader in customer service and satisfaction. Handles minor customer complaints and issues, escalates when needed
• Maintains store level compliance with company standards on safety, security, facility maintenance, postings, notifications and other administrative duties
• Performs basic operations activities including cash handling and reporting, price changes, open and closing duties
• Understands the Mirpuri Group culture and ensures compliance with the Mirpuri Mission, Vision and employment policies.
• Develops collaborative relationships with Store Management, and other store and company team members
• Additional responsibilities as assigned/required

Knowledge, Skills, Abilities

• AA/Bachelor’s degree preferred, or equivalent experience
• Minimum 3 years of prior retail experience or sales management experience preferred, including merchandising/visual experience
• Ability to work well with all levels of management, build partnerships, and influence teams
• Highly organized and able to adapt to quickly changing priorities
• Proven ability t plan, organize, prioritize and manage multiple tasks efficiently
• Proven ability to conduct effective store walk-throughs with Leadership
• Demonstrates business acumen with strategic and analytical skills
• Customer service oriented
• Excellent written and verbal communication skills
• Ability to lead and motivate a sales team
• Proficient in Microsoft Office, IT systems, registers/POS devices
• Ability to work a flexible schedule to meet the needs of the business
• Ability to work nights, weekends and Holidays
• Ability to lift and carry 30lbs
• Ability to maneuver around selling floor, stockroom/office

STORE MANAGER

The Store Manager is responsible for leading and developing their store team to deliver an exceptional store experience and flawless execution of sales, talent, brand and operational standards to ensure the sales goals are met while maximizing all profitability opportunities.

Duties and Responsibilities

• Ensure that all associates are well informed about the history and culture of Mirpuri/PANDORA, and live by our vision, mission and values
• Maximize the sales performance of all sales associates by setting attainable goals, motivating and coaching. Holds self and team members accountable for achieving superior results.
• Optimize the sales volume and KPI goals by securing the use of the PANDORA Way of selling with all associates
• Ensure a high level of after sales service by pro-actively following up on client capture, retention and sales.
• Plan and Prioritize the daily responsibilities, tasks and staffing according to traffic flow and planning tools
• Motivate and develop all employees individually and on team-level to improve and maintain high performance standards
• Assures timely resolution and effective conclusions for associate concerns and customer disputes
• Ensure a continuous high level of knowledge with all staff of Pandora’s mission, vision, and strategy
• Plan and implement marketing activities, PR and events according to overall marketing plan and activity guidelines
• Ensure continuous update and styling of the sales floor to optimize category performance, space management and presentation of product categories according to the visual guidelines
• Manage inventory by ensuring an appropriate stock level for store and keeping stockroom and safe organized and to standards
• Monitors back of house operations and processes to ensure compliance to brand standard
• Ensure optimal use of all IT tools by communicating all updates of tools to store staff
• Leads efforts to reduce store shrink activity through education, awareness and compliance
• Representative of the brand within the market, understanding our competitors and driving community relationships
• Establishes and leads associate talent attraction and retention efforts (recruiting, training, development, coaching) to maximize employee engagement and ensure top talent for all store leadership positions
• Through recruiting and networking , selects high talent level, assessing for skill and cultural fit
• Creates development plans that support performance needs and growth for the store team
• Ensures compliance to all Federal, State and Mirpuri employment requirements

Knowledge, Skills, Abilities

• Bachelor’s degree preferred, or equivalent experience
• 3 – 5 years of retail management experience
• Leads through motivation and coaching; a builder of winning teams; able to
• Recognize great performance
• Solid business acumen
• Effective planning and prioritizing skills, strong time management focus
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite
• Ability to work a flexible schedule to meet the needs of the business
• Ability to work nights, weekends and Holidays
• Ability to lift and carry 30 lbs
• Ability to maneuver around selling floor, stockroom/office
• Ability to travel as required

ASSISTANT STORE MANAGER

The Assistant Store Manager assist the Store Manager in developing their store team to deliver a great store experience and flawless execution of brand and operational standards to ensure the sales goals are met while maximizing all profitability opportunities.

Duties and Responsibilities

• Assist in ensuring that all associates are well informed about the history and culture of Mirpuri/PANDORA, and live by our vision, mission and values
• Maximize the sales performance of all sales associates by setting attainable goals, motivating and coaching. Holds self and team members accountable for achieving superior results.
• Partner with Store Manager, to optimize the sales volume and KPI goals by securing the use of the PANDORA Way of selling with all associates
• Ensure a high level of after sales service by pro-actively following up on client capture, retention and sales.
• Plan and Prioritize the daily responsibilities, tasks and staffing according to traffic flow and planning tools
• Assist in motivating and developing all employees individually and on team-level to improve and maintain high performance standards.
• Partnered with Store Manager, assures timely resolution and effective conclusions for associate concerns and customer disputes
• Ensure a continuous high level of knowledge with all staff of Pandora’s mission, vision, and strategy
• Implement marketing activities, PR and events according to overall marketing plan and activity guidelines
• Ensure continuous update and styling of the sales floor to optimize category performance, space management and presentation of product categories according to the visual guidelines
• Manage inventory by ensuring an appropriate stock level for store and keeping stockroom and safe organized and to standards
• Contribute to monitoring the back of house operations and processes to ensure compliance to brand standard
• Ensure optimal use of all IT tools by communicating all updates of tools to store staff
• Supporting the efforts to reduce store shrink activity through education, awareness and compliance
• Representative of the brand within the market, understanding our competitors and driving community relationships
• Assisting in associate talent attraction and retention efforts (recruiting, training, development, coaching) to maximize employee engagement and ensure top talent for all store leadership positions
• Through recruiting and networking, selects high talent level, assessing for skill and cultural fit
• Helping create development plans that support performance needs and growth for the store team
• Ensures compliance to all Federal, State and Mirpuri employment requirements

Knowledge, Skills, Abilities

• Bachelor’s degree preferred, or equivalent experience
• 3 – 5 years of retail management experience
• Leads through motivation and coaching; a builder of winning teams; able to
• recognize great performance
• Solid business acumen
• Effective planning and prioritizing skills, strong time management focus
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite
• Ability to work a flexible schedule to meet the needs of the business
• Ability to work nights, weekends and Holidays
• Ability to lift and carry 30lbs
• Ability to maneuver around selling floor, stockroom/office
• Ability to travel as required

PANDORA - SEASONAL SUPPORT ASSOCIATES

The PANDORA boutique at {{currentStore}} is currently interviewing for Seasonal Support positions for Holiday 2018!

Our Seasonal Support position will act as a 'Greeter' and will direct guests, wrap gifts, stock POS supplies, answer and direct phone calls, and other sales support duties.

Employment will begin the first week of November through to the end of the year. Candidate must be available to work a flexible schedule to include days, evenings, weekends

[including Thanksgiving weekend, Christmas Eve and the day after Christmas, all Pandora Events].

If you have previous retail experience with an upscale brand, enjoy conversing and interacting with people, stop by our store to introduce yourself to a member of the store management team, and bring your resume!

SEASONAL SALES ASSOCIATE

We strive to create an outstanding customer experience through exceptional service. If you enjoy interacting with people, keeping things organized, and are available to work a flexible schedule of days, evenings, weekends and holiday shifts then stop by our store to introduce yourself to a member of our management team - Please bring your resume!